For more enquiries, please call us at
1800-88-8180

About Rinnai
Where is Rinnai (M) Sdn Bhd located?
D2-3-G & D2-3-1, Block D2, Pusat Perdagangan Dana 1, Jalan PJU 1A/46, PJU 1A, Ara Damansara, 47301 Petaling Jaya, Selangor Darul Ehsan, Malaysia.
What is Rinnai Warranty?
2 years on MANUFACTURER FAULT.
What is the hot line call for service?
03-78320037/38/39
How long we need submit the warranty card?
Within 1(one)month of purchace
What did Rinnai (M) warranty cover and not cover?
All parts if due to MAUFACTURER FAULT
What kind of the general service provided?
All kind of service (excluding installation and education)
Where is Rinnai Brand from?
Japan
Cooker Hob / Built-In Hob
Why does my gas hob have the red flame?
The red flame depends on the composition of hydro carbon in the gas. More hydro carbon causes the flame to be red. The red flame will not "burn" or causes "scorched" to cooking appliances.
Is the red flame not good?
Yes. It will make your pot black and no good combustion
Why is it hard to ignite the stover?
Sometimes the air needed to cause ignition is trap in the gas valve. Let the air circulate by pressing ignition knob longer.
Why sometimes there is "burping" sound when turning off the stove ?
Because there is too much air in the gas valve, the air comes onto when turning off the stove causing the "burping" sound. This situation is not dangerous. Adjust the damper to avoid this situation.
Is high consumption equal to big flame?
No.Its depend on design, Example: Rinnai Inner flame low comsuption and more heat efficiency.
What is the different of tempered glass and ceramic glass?
Temp glass heat can stand 400celcious/Ceramic 800celcious
What is the different of inner flame and normal flame?
Heat efficientcy(less of Heat loss)
Why usual cooking, the flame always flit outward?
Heat efficientcy(less of Heat loss)
How often we should service the cooker hob?
Minor(6 Month),Major(1 year)
How should I maintain cleanness of the top plate?
Clean it after every each cooking
What should we be aware?
Cut out dimension.If glass please install body screw.Please use normal regulator(new)
What are the charges for general service (Overall servicing not including part)?
RM150 for 2 burner. RM200 for 3 burner.
What are the charges for on site service (exp: education, installation checking, on spot minor services)?
RM60
Cooker Hood
How often we should clean up the filter?
Once in 2 weeks
How long we should service the cooker hood?
6 months
Which position in kitchen suit for us place the cooker hood?
Any places are suitable
What should we be aware when install the cooker hood?
Level.For ventilation piping not more then 10 meter and 3 bend.Not to high and to low(more detail refer manual)
What are the charges for general service (Overall servicing not including part)?
RM200
What are the charges for on site service (exp: education, installation checking, on spot minor services)?
RM60
Oven
Where is the Oven made from?
ITALY
Why the cable of oven is so short, is it practical to use?
Yes.Standard IEC and some of country only required 90cm of the cables.
What should we be aware when install the Oven?
Avoid to mix the socket.Please follow the Amps requirement
Can I share the socket with other electric appliances?
No,Because the oven required power rating 13amp
Why in the installation manual state we should open some space when the heating temperature is higher?
To avoid heat inside Kitchen area.

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