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This Rinnai product is warranted to the original purchaser to be free from defective materials and workmanship under normal use, and any such defects will be repaired through Rinnai Authorized Service Agents/Dealers. The terms and conditions are as follow:

  • This warranty card must be filled correctly and posted/registered online within 1 month of purchase and warranty is effective from the date of purchase.
  • This warranty card must be presented together with the purchase receipt at the time of service. Failling which the company reserves the right to decline any warranty claims.
  • This warranty card is non-transferable or replaceable even at the event of lost.
  • This warranty is against defective part by normal and manufacturing defects, arising from recommended installation, usage and necessary maintenances as stated in the Instruction Manual.
  • This warranty is valid in Malaysia only.
  • Please understand that it may take a longer time to repair the product when the required part(s) is/are subject to import restriction and availability of part(s).
  • Service calls charges and part replacement costs are applicable based on company approved charges or fees for products no longer under warranty or product parts not covered under the warrranty conditions.
  • If a defect arises during warranty period, (as per terms and conditions) Rinnai will repair the product at no charge and all defective parts shall become Rinnai's property. Rinnai may use the new or reconditioned parts made by various manufacturers in replacing the parts.

This warranty DOES NOT COVER the following and the company shall not be held liable for any accident, loss or damage (direct or indirect) to person or property caused by following reasons:

  • Installation is not carried out as recommended or subjected to alteration and usage not in accordance with its requirements stated in the Instruction Manual.
  • Repair or replacement of parts, which are subjected to normal wear and tear during warranty period or to parts that may require replacement in enamel/chrome/stainless steel finishing, flexible hose, filter, discoloration, chemical corrosion.
  • Damage or exterior cosmetics parts, accessories, options, external removable and breakable items.
  • Scratches, dents, cracks, noise, balancing of fan, wall power point are not under this warranty coverage.
  • Losses caused by Acts of God, civil war, failure to obtain spare parts, strikes, lockouts, fire explosion, attack of household, pests, natural disaster, lighting, flood, pollution or any cause beyond the control of the company.
  • Damage caused by abnormal voltage or improper usage of generator or improper usage of regulator.
  • Defects as a result of misuse, negligence, abnormal use or insufficient care.
  • The appliance is installed or tempered with repair by unqualified or unauthorized personnel.
  • The serial number or label affixed to the appliance or part is removed, defaced or altered.

Products Duration
Domestic Kitchen Appliances, Portable Rice Cookers 2 years
Commercial Kitchen Appliances 1 year
Domestic Gas Water Heater 2 years
Commercial Gas Water Heater 1 year
Commercial Gas Water Heater (Heat Exchanger only) 2 years
Domestic Electic Water Heater 10 years on Anti Leak Tank
5 years in Heating Element
5 years on DC Pump
2 years on Internal Parts

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